Experience the Crescent Way
Crescent goes beyond Contract Packaging and Parts Fulfillment - we deliver tailored solutions designed to drive exceptional results. Our innovative and engaged team provides unparalleled quality and reliability. Partner with Crescent to elevate your operations and gain a competitive edge.
Core Principles of Our Service Culture
Our continuous improvement service culture is built on several core principles:
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Customer Satisfaction: We prioritize our customers, continually seeking to understand and meet their needs through superior service.
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People Engagement: We empower our people to contribute ideas and take ownership of improvements, fostering a collaborative and inclusive service environment.
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Regular Review and Feedback: We implement regular feedback loops to assess our service performance and identify areas for improvement.
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Data-Driven Decisions: We rely on data and metrics to guide our improvement efforts, ensuring our decisions are based on factual evidence.
The Crescent Way
At Crescent, we set the bar higher. From expertise and innovation to trust and sustainability, we deliver exceptional results, building long-term partnerships that drive success.
Here's what makes Crescent the partner of choice for leading businesses:
Expertise That Delivers​
Innovation for the Future
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Executive Engagement and Proven Results
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Over 175 Years of Industry Leadership
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Long-Standing Client Relationships
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Experienced and Talented Team Committed to Excellence
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​Leading-Edge Packaging and Logistics Solutions
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Advanced Automation and Robotics Integration
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Data-Driven Decision-Making Tools
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Continuous Investment in Research and Development
Building Partnerships That Last​
Excellence in Every Detail
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Accurate and Reliable Inventory Management
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Measurable and Consistent Results
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Operational Excellence in All We Do
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Proven Track Record of Success
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​Full Operational and Financial Transparency
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Tailored Solutions Designed for Your Needs
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Flexible Operating and Commercial Models
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Continuous Improvement (CI) Service Culture
Committed to a Sustainable World
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Values-Driven Sustainability Practices
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Eco-Friendly Packaging Solutions
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Energy Efficiency and Waste Reduction Initiatives
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Responsible, Sustainable Sourcing
The Crescent Compass
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Do it Right
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Do it Safe
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Do it Well
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Become a Premier Service Provider
Performance Metrics
Our commitment to excellence is reflected in the key performance metrics we track and the results we deliver. From safety and quality to productivity and customer value, our performance metrics demonstrate our dedication to continuous improvement and operational excellence. These measurable outcomes not only highlight our strengths but also provide transparency and accountability to our clients.
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By focusing on key performance areas, we ensure that our strategies align with client goals, driving success and fostering long-term partnerships.
Safety
The safety of our people and clients is our highest priority. At Crescent, safety is embedded in every aspect of our operations. Through rigorous adherence to safety protocols, continuous training, and proactive hazard management, we strive to eliminate workplace incidents and ensure everyone returns home safely each day.
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Our commitment includes regular safety audits, ongoing education, and fostering a culture where reporting and addressing potential risks is encouraged. This unwavering focus not only protects our team but also strengthens the quality and reliability of the services we provide.
Quality
Quality is the cornerstone of Crescent’s success. We are dedicated to delivering exceptional results that consistently exceed our clients’ expectations. Our rigorous quality assurance processes, meticulous attention to detail, and adherence to industry best practices ensure every project meets the highest standards of excellence.
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By incorporating client feedback and conducting regular audits, we continuously refine our methods to drive improvement. This unwavering commitment to quality not only builds trust with our clients but also reinforces Crescent’s position as an industry leader.
Productivity
Productivity is essential to Crescent’s ability to deliver timely and effective solutions. Through innovative tools, streamlined processes, and efficient resource management, we continuously enhance our operational performance.
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By focusing on minimizing waste and optimizing workflows, we handle projects of any scale with precision and agility. Regularly analyzing productivity metrics ensures our teams produce meaningful outcomes that align with our strategic goals. This commitment to productivity enables us to consistently exceed client expectations and maintain our competitive edge.
People
At Crescent, our people are our greatest asset. We are committed to creating a workplace where engagement, growth, and well-being thrive. Through comprehensive training, career development opportunities, and a culture rooted in inclusivity and respect, we empower our employees to reach their full potential.
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Our approach emphasizes regular feedback, meaningful recognition, and open communication, ensuring every team member feels valued and motivated. This dedication to our people drives satisfaction, retention, and the innovation that fuels Crescent’s success.
Customer Value
Delivering exceptional customer value is at the core of Crescent’s mission. We prioritize understanding and anticipating our clients’ needs, tailoring solutions to maximize their impact. By integrating quality, innovation, and responsiveness, we consistently exceed expectations and provide superior service.
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Our dedication to customer value is evident in our focus on building lasting relationships, adapting to market changes, and continuously improving our offerings. This commitment not only enhances customer satisfaction but also fosters loyalty and drives sustained success through repeat business and referrals.
Let's Discuss Your
Business Needs
With over 175 years of service excellence, Crescent's unwavering commitment to its values and vision, along with a highly engaged leadership team, has forged long-term, sustainable partnerships with key customers across the US and Canada.
9817 Crescent Park Drive
West Chester, Ohio 45069
513-759-7000
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